This position is closed.
The company is a leading green real estate national development, owners’ representative and investment and project management firm. The Company’s mission is to develop communities that enhance opportunity for all. The firm’s work touches many aspects of community health: working with cities and not-for-profits to build green, affordable and mixed-income housing; cultural, health and educational infrastructure; and advocates for neighborhoods to be enriched with parks and open space, mass transit, jobs and healthy food.
Recently the major company has acquired and introduced its newly rebranded management company. The newly rebranded management company endeavors to build upon the reputation of the company with quality management, focus on green buildings and Communities of Opportunity. The recent acquisition more than doubled the companies total affordable unit count to nearly 13,500 owned and under development/contract in 13 states and the District of Columbia.
This position is located in Denver, CO.
The Community Manager supervises and coordinates the daily operations of an apartment community including, but not limited to, the general administration, leasing and occupancy, maintenance of the property and management of all property employees. Responsible for maintaining the physical assets and the performance of the property, to achieve the highest possible net operating income, without compromising the quality of the property’s appearance or level of service. Monitors regulatory compliance and company policies and procedures related to property management and ensures that all associates are familiar with and understand them. Responsible for managing complex (including market rate, tax and bond) property.
- Leads and manages property employees on a direct or indirect basis. Recruits, hires, trains, develops, holds accountable, implements corrective action and terminates employees. Verifies and approves hours worked, scheduled, overtime and on-call hours and prepares the work schedules and on-call schedules. Recommends pay changes and status changes.
- Establishes and coordinates a communication system involving transactions and activities between property associates and the Corporate Office. Completes performance evaluations on supervised employees. Ensures the highest level of performance and professionalism of supervised employees. Responds to emergency situations, contacting appropriate Regional Managers or agencies as necessary.
- Maintains a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions and responses to resident service requests. Ensures compliance with housing quality standards. Coordinates with Facilities Department on all major maintenance issues.
- Supports and ensures timely input, proper use and full utilization of on-site PC-based property management and time-keeping software systems including assistance in training of new associates and ongoing training of property employees. Prepares purchase orders and approves expenditures within specified budgetary guidelines. Reviews, understands, analyzes and makes recommendations for vendor contracts to Regional Manager.
- Assists with the preparation of the annual operating budget for the property as well as projections. Reviews monthly operating results with Regional Manager and assists with the preparation of written variance reports.
- Assists with the development and implementation of a marketing plan for the property based on a careful and factual analysis of competitive properties. Responsible for coordinating the advertising and promotional needs of the property to maximize marketing plans and on all major marketing issues with the Marketing Department. Ensures that the property complies with affirmative marketing procedures and goals. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures. Ensures compliance of property employees. Depending on property needs, ensures all affordable housing program requirements and applicable HUD/Agency regulations are monitored and in full compliance with regulatory agreements and agencies, including waiting list, certifications, recertifications, and other reporting requirements.
- Approves all applicants for residency, including eligibility for affordable housing programs (if applicable), approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected. Collects rent from residents, verifies amounts paid, accounts for discrepancies, deposits rent daily, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary. Conducts move-in and/or move-out inspections of apartments, charges residents for applicable damages or unpaid fees, prepares and approves related move-out documents, sends verifying documentation to Corporate Office and maintains on-site records. Conducts move-in inspections to determine market readiness and implements housing quality standards. Performs interim unit inspections annually or as directed.
- Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites (where applicable) and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions (where applicable). Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Depending on property, may perform functions of Assistant Community Manager. Some functions include: preparation of service requests, follow-up with residents, etc.
- Leads and manages property management team to provide excellent customer service to our residents.
- Must be hands-on and have strong ability to multi-task. May be required to work weekends.
- An undergraduate degree from an accredited college or university preferred;
- In addition to the education outlined above, minimum of 5-7 years property management experience at a multi-unit residential property;
- Minimum of 2-4 years affordable housing or Section 8 experience;
- Knowledge of LIHTCs and Tax-Exempt Bonds required;
- Excellent oral and written communication skills, and organizational and prioritization skills;
- Expert skills in Microsoft Office Suite (Word, Excel, PowerPoint)